RETURNS POLICY

A returns form MUST be filled out first and foremost on our returns page.

GENERAL

A returns form MUST be filled out first and foremost on our returns page.

  • Late Delivery & Shortages: Namindo uses courier partners such Dawn Wing, The Courier Guy, and Courier It, in the rare event your delivery is  late Namindo takes no responsibility for this, late orders are to be addresssed with the courier your order was shippped with. You’re welcome to contact our customer service for assistance.
    1. In the event of a temporary out-of-stock situation, you shall be entitled to cancel the order and be fully refunded, or to maintain the sale subject to a later delivery date as may be agreed;
    2. In the event of a permanent out-of-stock situation, you shall be entitled to be fully refunded.
  • Incorrect Product Delivery: If the incorrect product is delivered to you (i.e. it is not the product you purchased), please do not remove the product from its original packaging, open or use the product in any way. Please contact NAMINDO, so that we can resolve the mistake by collecting the product from you and delivering the correct one as soon as possible.
FREE DELIVERY
  • Purchased items may be returned FOR FREE (at no cost to you provided it is NOT a SALE / OUTLET/promotion or OTHER item listed below) within 7 days of receipt an exchange for a different size or different garment of  equivalent value based on stock availability, or a store credit This means that all customers must submit a return form within 7 days of receipt to qualify for a free return. Within 14 business days of us receiving the returned items, either:
  1. You will receive your exchanged item
  2. You will receive a NAMINDO a refund

Please note that sale & promotional items (discount codes) cannot be refunded, only an exchange is permissible in this scenario subject to availability. Please be aware that at Namindo cash refunds for full priced items only.

 

  • The abovementioned is subject to the following:                 
    1. In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
    2. When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
    3. Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier partner to collect your return. Alternatively, returns may also be arranged via SAPO or a selected Pargo point, additionally we also accept returns via ‘self-delivery’. If you would like more information on this, please contact us.
    4. Please ensure your return includes a copy of your original invoice and/or order no.
    5. Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to NAMINDO premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
    6. If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
    7. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
    8. Swimwear & bodysuit returns will only be accepted so long as the hygiene strip is still intact.
    9. EXCEPTIONS:  according to S42 (2) of the ECTA, these include:
      • purchases by electronic Gift Vouchers or Coupons;
      • earrings and lingerie (for hygienic reasons);
      • face masks and all PPE (for safety and hygienic reasons);
      • prizes, competition/promotional items;
      • made to order items.
      • opened beauty products, cosmetics & fragrances – (skincare, haircare, nailcare products)
  • To initiate a return a returns form MUST be filled out first on our returns page.
  • ALL returns must be made within 7 days. No returns will be accepted after this period.
14 Day, Sale & Other Returns

Please kindly note, any returns of :

promotional items

prize items

complimentary items

SALE items

BEAUTY items

FOOTWEAR

INTERNATIONAL orders

abide by the following policy and NOT the free returns policy as above.

  • Purchased items may be returned (AT A COST TO YOU) within 14 days , exchange for a different size or different garment of equivalent  value based on stock availability, or store credit. Within 14 business days of us receiving the returned items, either:
    1. You will receive your exchanged item;
    2. You will receive a NAMINDO store credit.
    3. Please note that sale and promotional items cannot be refunded with cash, only exchanged.
  • In all cases, the items returned must be in their original condition, unworn/unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt).
  • When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
  • The returned goods are your responsibility until they reach us safely. We recommend you insure your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.
  • Please ensure your return includes a copy of your original invoice and/or order no.
  • Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to NAMINDO premises) can take up to 7  BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
  • We will exchange an item for the same item in a different size, subject to availability, but you will have to bear the cost of the delivery of the substituted item to  you.
  • If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and refund you or replace the item at our  cost, subject to availability.
  • Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
  • Return costs remain your responsibility. You can return your order via Courier Guy, via our courier partner (we will arrange our couriers to collect from you for a fee of R75.00) or you can return your order in person to our premises.
  • Swimwear returns will only be accepted so long as the hygiene strip is still intact.
  • Non-defective products: Save for certain exceptions (as listed below),you are entitled, after receipt of a product purchased by you, to cancel the purchase within the relevant  COOLING OFF PERIOD specified below, and to obtain the full purchase price refund, subject to being charged by NAMIDO for the return of the product. The COOLING OFF PERIOD (S 44 of the ECTA 25 of 2012):
    1. 7 days after receipt of goods OR 7 days after the date of the sale whichever is the later;
    2. If payment for the goods has been effected prior to you exercising one of the aforementioned rights, you are entitled to a full refund of such payment, which payment must be made within 30 days of the date of cancellation.
  • EXCEPTIONS:  according to S42 (2) of the ECTA, these include:
    1. purchases by electronic Gift Vouchers or Coupons;
    2. earrings and lingerie (for hygienic reasons);
    3. prizes, competition/promotional items;
    4. made to order items.
    5. opened beauty products, cosmetics & fragrances – (skincare, haircare, nailcare products)
  • To initiate a return a returns form MUST be filled out first on our returns page.
  • ALL returns must be made within 14 days. No returns will be accepted after this period.