- Purchased items may be returned FOR FREE (at no cost to you provided it is NOT a SALE / OUTLET/promotion or OTHER item listed below) within 7 days of receipt an exchange for a different size or different garment of equivalent value based on stock availability, or a store credit This means that all customers must submit a return form within 7 days of receipt to qualify for a free return. Within 14 business days of us receiving the returned items, either:
- You will receive your exchanged item
- You will receive a NAMINDO a refund
Please note that sale & promotional items (discount codes) cannot be refunded, only an exchange is permissible in this scenario subject to availability. Please be aware that at Namindo cash refunds for full priced items only.
- The abovementioned is subject to the following:
- In all cases, the items returned must be in their original condition, unworn/unused and in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt.)
- When trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item.
- Once your return form has been submitted you will receive an email to confirm that your return has been lodged. We will arrange for our courier partner to collect your return. Alternatively, returns may also be arranged via SAPO or a selected Pargo point, additionally we also accept returns via ‘self-delivery’. If you would like more information on this, please contact us.
- Please ensure your return includes a copy of your original invoice and/or order no.
- Processing of returns (including acknowledgement of receipt of return form submitted, collection of the return and delivery to NAMINDO premises) can take up to 7 BUSINESS DAYS from date of submission. We appreciate your patience in this regard.
- If an item you receive is considered by you to be damaged or faulty, please submit a returns request form and we will take up the matter and possibly refund you or replace the item at our cost, subject to availability.
- Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
- Swimwear & bodysuit returns will only be accepted so long as the hygiene strip is still intact.
- EXCEPTIONS: according to S42 (2) of the ECTA, these include:
- purchases by electronic Gift Vouchers or Coupons;
- earrings and lingerie (for hygienic reasons);
- face masks and all PPE (for safety and hygienic reasons);
- prizes, competition/promotional items;
- made to order items.
- opened beauty products, cosmetics & fragrances – (skincare, haircare, nailcare products)
- To initiate a return a returns form MUST be filled out first on our returns page.
- ALL returns must be made within 7 days. No returns will be accepted after this period.